Frequently Asked Questions
Yes! Your safety and protection is top priority. We carry full general liability and workers compensation.
Yes, all of our employees are background checked for your protection and peace of mind.
We service all of Jefferson and Orange county area. If you are outside of these areas, please contact us to see if we service your area.
Stress Free Cleaning has invested time and money in the hiring, training and development of our employees. By using our services you agree not to solicit for hire any staff member introduced by us. If you hire and knowingly engage in a direct working relationship with any employee of Stress Free Cleaning, a $2,500 referral fee will be due immediately upon employment, regardless of employment terms
Stress Free Cleaning will treat your home as if it were their own and exercise care when cleaning it. We realize accidents can occur and if we are responsible for any damage we will leave a note or contact you the day of the cleaning. We will make every attempt to repair, replace or pay for any damage or breakage caused. We assume no liability for damage including scratches to walls, floors or furniture, broken glass or heavy items not properly anchored to the wall prior to the start of each cleaning visit. We asked that you notify us of any expensive valuables that should not be cleaned and they will be placed on our “do not clean” list in your work order.
Skipped cleanings will be assessed an additional fee and due at the time of the next cleaning in the amount of $20 for weekly, $40 for biweekly and $60 for monthly service schedules. When a cleaning is skipped our employees must work harder and longer on the next cleaning. A weekly has now become a biweekly, a biweekly a monthly, etc. Skipped cleanings do not change the schedule going forward. Cleanings that are rescheduled at the clients request are considered a skip and subject to the additional fee.
We love friendly pets. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we may note your work order.
Payment is due the day of your cleaning. You may pay with cash, check,or PayPal . Checks are made payable to Stress Free Cleaning. PayPal Friends and Family payments may be sent to paypalme/stephanie46.
The state of Texas requires us to charge sales tax op top of payment. The sales tax is currently 8.25%.
In order to provide the highest quality cleaning, we ask that you provide a reasonably clutter-free home by picking up clothes, toys, etc. If excess clutter is present, we do our best to clean around these areas. We do not clean display areas such as Lego’s.
No, most of our clients are not home when we clean. They hide a key in a secure location or provide us a code for entry. If you work from home or prefer to be home when we clean, we do our best to clean around you.
We provide all of our own supplies and equipment to clean your home. If you have a specific request, please let us know.
Tipping is never expected but always appreciated for excellent service.
Our work is 100% satisfaction guaranteed. If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas. Please keep in mind it is common for dust to resettle during initial cleans and deep cleans. If we are unable to satisfy you after our re-clean, we will end our services going forward.
We’re not a franchise–we can do what you want. Just call the day before to make your special requests and we will quote you a price for the additional time. We can do the following:
- Hand wipe all baseboards
- Refrigerator/freezer interior cleaning
- Oven interior cleaning
- Hand wash wood blinds or shutters
Just tell us what day works best for you. We have a large staff and can accommodate most requests.
The following are not included in our services:
- Dishes will not be washed. If there is an empty dishwasher, we will load, but must be noted on work order
- We do not pick up waste, blood or feces (animal or human)
- We are not permitted to open glass doors (example: china cabinets, curio, entertainment center, etc.)
- For insurance purposes, we do not climb higher than 2 steps on a step ladder
- Flat Screen Televisions will NOT be touched